The Amazing Experience of a Great Design
Brilliant Design: Provide An Amazing ExperienceJust three short weeks before I made the plunge into married life, I decided to take a chance on something that was at that time quite unfamiliar to me. I logged onto Priceline and for the first time ever, I named my own price. I placed a ridiculously low bid for a hotel in Chicago where my wife and I could stay during our honeymoon.
Back then I was a college student and I didn’t have much money. I was willing to take the chance in the faint hope that I might score a great deal.
At 55 dollars per night, I was sure that there were no results that were going to come up positive. But I was wrong.
As the screen flashed and the Priceline website notified me that my hotel room had been reserved at that low price, there was immediately a swelling lump in my gut. At that price, I reasoned, the hotel must be trash. There’s no way that I can rent a nice hotel room in the Chicago land area at that price.
Fortunately I was wrong again.
We soon discovered that Priceline had landed us on the 11th floor of a Hyatt Regency just outside of Chicago in a suburb named Lisle. As we excitedly approached the building, our jaws dropped to the ground. Neither of us were from wealthy families and so as we looked in front of us we saw the nicest hotel that either of us had ever stayed at. We were both amazed and incredibly grateful.

When we checked in and found our way to our room, the excitement intensified. Inside we found an enormous king size bed that was raised high off of the floor. The room was decorated in the nicest contemporary fashions available. The flat screen TV was huge.
We stepped into the room and quickly began to explore. As I pushed the curtains apart, we discovered a view of the surrounding cityscape that went on for miles. Over the course of our week at that hotel, we would stand by that window holding one another and staring off at the lights late into the night. The view was amazing.
The lump that had been in my stomach was gone and replaced with excitement. Over the course of the next few days, my wife and I would enjoy an amazing experience. We stared out the window at the horizon. We watched TV on the huge flat screen. We saw the sights around town and we had a terrific time.
First Impressions Really are Lasting Impressions
People are visually stimulated critters. We judge books by their covers. We form opinions about cars by how they look. We see king sized beds, big screen TV’s, and beautiful scenery and it creates memories that last a lifetime. We see something that looks professional and as a result it sticks out in our minds.
As I think back over the course of my honeymoon, the thing that really stands out are the things that we saw. Taking in the sights. Enjoying a contemporary hotel room. Exploring the city. Taking pictures of the historic shops. Those things that looked amazing stood out to me. They left an impression that I won’t ever forget.
This same principle carries over into the online world. Websites that look nice and deliver dynamic first impressions are the ones that really grab their visitors’ attentions.
When we find a website that is so much fun that we can literally describe it as an amazing experience then we tend to bookmark, share, and return to that site again and again.
Group Reflection
Design is so incredibly important. Often it is the most underappreciated aspect of blogging. Too often we forget about creating a site that our users enjoy navigating and interacting on.
What do you think?


Robert Anthony said:
Good post nick!
What a compelling story that leads into the point of the post. I know as a designer of print and web graphics, it can be hard or even intimidating to try to take your site or blog to the next level not knowing much about code. I’m getting there, one tweak and taking my site offline at a time LoL.
This site has really been an inspiration and resource, thanks!
Olusegun Adedokun said:
Me too. I did everything on my blog myself and while it took some valuable time and lots of trial and error, I have actually grown and now no much more that i would have if i had outsourced it.
In fact , i’d soon be creating blogs for others in Nigeria.
I wish you all the best as we both get closer “There”
Cheers
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Nicholas Cardot said:
Robert Anthony » I appreciate that Robert and I’m thrilled that you’re finding value in the material here. Keep working at it and pretty soon you’ll be a web developing master. I’ve see your amazing Photoshop skills and I have no doubt that you will do great things.
Thomas McGee said:
That was a good way to illustrate the importance of first impressions and I couldn’t agree more. Your story reminded me of one I read in the Book “Willie’s Way,” a book about winning over customers. The author described a trip to a hotel he made who sent him packing to a partner hotel upon arrival. As the author found out shortly after being re-located, his room was given over to some high-standing political figures who made a last minute trip into town.
Long story short, the hotel the author got booted to took every opportunity to make his stay pleasant. So, of course when the original hotel gave him a call to let him know his room was ready for him, he understandably told them he was happy with his current lodging, and had no interest in doing business with that hotel in the future.
Point being, we only have one shot at grabbing readers attention, best to make the most of it!
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Olusegun Adedokun said:
It’s amazing how some folks are so short sighted and sacrifice future relationships for short term gratification.
I wonder how many people the Author will relate the shameful experience too.
Treat everyone with the utmost respect.
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Nicholas Cardot said:
Thomas McGee » That’s a great story that proves this point perfectly. People really do undervalue the importance of that first impression. People don’t realize that many people make split-second decisions all day every day about which businesses to engage with. We casually flip through our mail throwing away the ‘junk mail’ because we can tell that it’s a waste just by looking at it. We can drive down the street and become intrigued to try a new restaurant just because it looks so nice and so we visit it. We’ve got to provide a great first impression to people visiting our sites.
Jayce said:
First impression is very important. I will bound off the blog that don’t look good.
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Nicholas Cardot said:
Jayce » You’re not the only that will leave right away. Many people leave instantly when they visit sites that don’t look good. They never even take the time to find the content because the design is so poor.
marshall | genverters.com said:
great story Nick! Communicating a single point with a sensory rich, compelling story gives your point a real punch.
First phase for my site is quality content, but soon the visual appeal will get a good ‘once over’.
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Nicholas Cardot said:
marshall | genverters.com » That’s the right order to do it in. I believe that we should focus on our sites in three distinct phases.
First, build awesome content.
Second, wrap it in a beautiful design.
Third, reach outside our blog and start bringing people in.
Shawn K. said:
Very true, I’m guilty of often judges books by their covers.
)
(yeah, I’m usually right though
I must admit though, that was quite a price!
I’m much cheaper than that and stayed in hostels when I took a trip to England, I actually liked it much better that way…I wouldn’t have met near as many people if it weren’t for staying in hostels.
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Nicholas Cardot said:
Shawn K. » I’ve never stayed in a hostel. We don’t actually have a lot of those around here although they do sound fun. Yeah, we got a really great deal on the hotel and we were thrilled with it.
Shawn K. said:
I would never stay in one in the US, I’m actually located in Chicago.
In Europe the mindset is slightly different, which I think makes hostels a better experience.
I guess it all depends where you go also.
The hostels, with currency exchange) had cost about $5-10/night. And that says even more, as Europe tends to be more expensive than here.
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Ron Leyba said:
You hit the mark Nick. Its the first impression that most of the bloggers and webmasters are taking care of. Mostly, its the design that captures the good first impression of your readers and owners. So its a good practice that when you are designing your site, put your self in the readers or visitors perspective.
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Olusegun Adedokun said:
Good point,
Blogging is evolving so fast now that it’s becoming a challenge newbie bloggers have to step up to. Even though the entry barrier is low in terms of starting a blog, it is much higher in terms of quality content and design and i think design actually comes first.
It might be suicide WordPress’ “Just another wordpress” blog except you’re Ashton Kutcher.
Nicholas Cardot said:
Ron Leyba » One of the best ways to do that is to find readers and to get their honest opinions about the design.
Ron Leyba said:
Absolutely right. It’s just asking what they want to see or what they want to read. With this kind of approach, for sure, the effectiveness of your blog design and post will be in a higher level. It will also make your audience feel so important coz you ask them what they want and deliver it to them. Great approach!
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Don Gilbert said:
Wow Nick – I’m getting married soon – Maybe I should have you book my flight and hotel. You got a great deal!
First impressions are definitely lasting impressions. I am endeavoring to make that great impact on first time visitors over at Masters of SEO, but I don’t think I got it. (I don’t even have full cross browser compatibility yet either – my site looks pretty horrible in Safari.)
Anyways, thanks for this inspiring post.
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Olusegun Adedokun said:
Congrats Don!
I wish you a blissful marriage.
I hope to get married in 2 years latest.
Like they say, “You never get a second chance to make a good first impression”
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Nicholas Cardot said:
Don Gilbert » Priceline is the way to go. As I mentioned, I was really nervous about it, but it worked out fantastic. Also if you head over to Chicago, check out a little restaurant called “The Italian Village.” It’s a bout a block or two from the aquarium and you can eat there for the same price as Olive Garden and the food and atmosphere are absolutely terrific.
Anthony V. Gibby said:
Yup! That’s why I’m not promoting until I have nice visual site.
Oh yea, great honeymoon story also :]
Olusegun Adedokun said:
We humans are visually stimulated and beauty is really an innate thing. So when we see something it connects with something much deeper within.
So it is just natural to be attracted to a beautifully designed site and if it has great content, then you always want to go back.
I have seen quite a number of beautiful sites like sitesketch101.com but the finest i’ve seen in a week is Carrie’s http://www.myseveralworlds.com.
She’s a beautiful married woman with a beautiful blog and great content.
You guys should check it out – by now you should know i’m a fan
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Nicholas Cardot said:
Olusegun Adedokun » She really does have an amazing looking site. That’s very true.
Ron Leyba said:
We have the same opinion about Carrie and her site. I actually be friend her in FB and followed her on twitter. Its just, I liked her style and liked her more when I read her bio that she was once a band vocalist of a Filipino rock band (and I am a Filipino).
Shane said:
Very interesting post (very unexpected narrative, too)!
I really love good design, though I suck at designing myself. I admire anyone who can make something look “just right”, even using just very few elements. And I agree that design is a very crucial component of anything. No matter how often we hear that we’re not supposed to judge books by their covers, that’s exactly what we tend to do.
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Nicholas Cardot said:
Shane » You’re right and in my opinion there is nothing wrong with judging things visually. It’s in our nature to do it. Why else would we? So let’s keep that in mind and deliver something to our site visitors that is visually stunning.
Blake @ Online Marketing Review said:
We are programed to be attracted to pretty things. Naturally, we gravitate toward those things (which is why pretty pictures do awesome on Digg/Stumble).
As much as we try not to and are aware that we shouldn’t just a book by it’s cover, it is almost impossible.
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Nicholas Cardot said:
Blake @ Online Marketing Review » It really is impossible. It’s hard not to judge items by what you see. And personally, I don’t think that it is wrong. I think that it’s normal and that we should simply understand it, embrace it, and design accordingly.
Keith said:
I just redesigned my newest site, and I went with a clean, no frills design, I really love it and have had many compliments.
Great story about priceline BTW! I always wondered if they would put you in the basement LOL
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Nicholas Cardot said:
Keith » I always wondered that also but I’ve used it several times now and every time I’ve been very pleased.
Olusegun Adedokun said:
hey Keith,
did you redesign it yourself or had someone do it for you?
very pretty layout.
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Blake @ Online Marketing Review said:
I’ve always been a firm advocate that design is essential for keeping people on your site. It builds trust and credibility without a single article or reference.
There are a few sites that get away with a very amateur looking design, but even they would be far more successful if their design reflected their content (top notch).
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Nicholas Cardot said:
Blake @ Online Marketing Review » I completely agree. Those people who are successful with poor designs are not exceptions to the rule. They could be even more successful if they had a great looking design.
Eric said:
I think design is very important. Content is what users come back to read and learn things from but with the right design in hand you get the right feel and the content and everything flows together much nicer.
It makes for a wonderful experience that really does make a lasting impression and that’s what you want. If someone doesn’t come back to your blog/site because of how it looks they could be missing the exact content they’re looking for.
If they do come back because of the design though, you’d better have some killer content in place to keep them consistent visitors.
Design is great and makes everything run smoother and I feel the same, with blogs, it’s just not “as” appreciated as regular websites are.
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Olusegun Adedokun said:
Design is more than just aesthetics, it is what our whole universe is all about.
A well laid out site says the designer has put some thought into what he’s doing.
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John Sullivan said:
Hi Nick wanted to stop by and say I was quite impressed with you and your passion for blogging on that Twitcam today. Design is awesome and I found following up is Killer also


COOL
Hope to see you young cats around more
Don’t forget Grandpa
I just followed that dude above withthe beer see he is into programming
Thanks man
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Fire said:
Absolutely agree. All is about the 1st impression, if we failed on the 1st sight we almost lose everything. They wont come back for the 2nd visit.
Thanks Nick for the nice sharing again:)
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